When evaluating technologies for automating the necessary and expensive communications that are required between technicians, dispatchers and customers for the purposes of problem and field service resolution, one of the first questions that has to be answered is “should I go THIN or THICK”? This isn’t some crazed diet question, but one of client architecture, and what will be necessary to implement and manage an on-going viable solution. Ultimately it will be specific business, environmental and cost issues that drive a final decision towards a thin-client versus a fat-client based solution. This white paper will help demystify these business, environmental and costs issues.
Understanding FieldConnect’s Approach
FieldConnect is the most efficient software available for Field Service Mobilization. FieldConnect
leverages the ubiquitous availability of the internet along with the large array of available portable computing devices (PDA, laptop, tablet PC, Blackberry or desktop computer) to bring real-time communications to all field service stakeholders: customers, technicians and dispatchers. From its inception all FieldConnect products have been designed and developed with the Thin-Client architecture in mind. But we have also facilitated offline usage for those customers requiring use in environments where online connectivity is not as ubiquitous or available.
Click here to download White paper.
Click on the image below for the executive Matrix.
