How much is it worth to you to keep a customer??

Did you know that it is (5) times more expensive to attract a new customer than to keep one…91% of unhappy customers will never purchase service from you again… the average un-happy customer will tell 8 to 16 people about it… if you make an effort to remedy customer’s complaints, 82-95% percent of them will stay with you. Of course you did! In today’s hectic economic environment, however, we get wrapped up in the day to day business and we sometimes forget this age old wisdom. In our current economic environment, this can be fatal.

The FieldConnect solution addresses all of the stakeholders, not just the field technician…and most importantly we address the needs of the customer.

With FieldDirect (FD) your customers can answer the following questions…

FD – what is the history of equipment repair…can I schedule Preventative maintenance and have my customer see that schedule?

FD – Can I see my invoices..current and the past?

FD – Can I view all of this information by Site and then drill down on the work orders?

FD – And most important for customer satisfaction…”When are you coming to fix my problem?”..and can I check the status of the WO and depend on the accuracy of the information?

FD – and of course in today’s world, I need that information now…and real-time.

With Field Locator (FL) your customers can answer…

FL - Where is my vehicle? I need to always know where my remote assets are.

FL - Is my vehicle speeding? I am liable for that driver’s activity…during or after hours.

FL - There is a discrepancy between what my customers say should be billed…and what my technician says we should bill…can your solution help me resolve this delicate issue?

So if customer retention is a high priority for you, as you streamline the mobile process with your field technicians, then you should consider a solution that integrates all of the processes, eliminates paper and problems with accuracy, and reports back to your Sr. Mgt as well as customers.

Remember that 82-95% of the customers will remain loyal if you are working on their behalf…so you first need to know that there is a problem…and then you need the technology to resolve that problem . FieldConnect will help you with both…2009 is not about surviving…it is about competing smarter to ensure success for many years to come.